Well, when it comes to any business, there are some basic, time-tested rules. But in the day of social media, technology and AI, we might lose sight. And we may discard those rules saying that those rules are outdated. Well, it is a totally wrong perception. You have to give value to those time-tested ideas as they bring in lot of wisdom.
Courtesy company policy is a good idea
Many assume that courtesy has become so unfashionable. Well, you can’t be more wrong in that assessment. Courtesy still rules. It’s still in vogue. You need to promptly answer all those phone calls, emails and other forms of correspondence. And you have to use the key words like, “Please”, “thank you”, “welcome” etc. in plenty. You have to educate your staff regarding the same. You have to also make sure that they are following the courtesy rules. And if they fail to acknowledge the significance of it, you have to make them understand that it will affect their salary and bonus. It is really important to respond to all the communications in a promptly manner. You have to hire more people to take care of it if you get lots of correspondence. It is important to set up a customer-care division. There should be trained staffs which are capable of communicating with the customers in the right manner. If you fail to follow this, this might affect your business adversely. Suppose, you are approaching a company for office lease, you expect them to treat you with courtesy, right?
Always look for suggestions for improvement
Well, asking for suggestions for improvement is always recommended. After all, that’s a sign of humility, which everyone appreciates. You are communicating the fact that there is always room for improvement. This will definitely attract constructive criticism. If you ask for suggestions, then you will definitely get plentiful. You should encourage the staff to put forward their weekly observations as how to cut costs. You should also ask them about the ways the company can improve. Mark my words; you will walk away with some really good advice. Also, asking customers once in a while for suggestions is a really good practice. You can go for online surveys as well. Good suggestions should be rewarded. And that will definitely see the influx some really good suggestions coming from all quarters. Suppose that you are looking for best office leasing in Hong Kong. You can ask for suggestions regarding the locations and possible options.
Reward the employees
If your employees are doing well in the jobs, don’t hesitate to reward them. They will always appreciate it. You have to do everything to retain employees as you are dealing with a very tight market. You can’t be lazy at all. So, the right kind of efforts has to be made to retain the employees.